Do n’t dial up Dell ’s slimy technical school support unless you hate yourself . Laptop Magazine did some clandestine sleuthingand in a mere call about a battery issue , a rep lay claim that they had acquire a sweepstakes that entitled them to pay Dell $ 317 for a four - year extended warranty . What luck !
In fact , Laptopcould scarcely get the repp to answer the actual doubtfulness they had , because he was pushing that warranty so severely . And the rep continue his sleazy pitching even after it was change state down , arguing that he was doing the caller a favor . $ 317 down from $ 512 ? For a computing machine he might not even have four class from now ? Eureka !
Delltold Laptopthat this is n’t an encouraged practice . But that canned response to some shady dealings is n’t just reassuring . In two other calls to technical school living , Dell reps endeavor to remove the throat premium warranty that the client had no interest in — and in both case these pricy guarantee really had little to do with the questions being ask .
It ’s really a disgrace that it ’s such a gigantic headache to make a simple phone call about a wide-eyed issue . Laptop points outthat 80 percent of Dell technical school reenforcement issues can be solve atsupport.dell.com . And that ’s decidedly the way to go if it work for you , because their sales pitch men are a full tussle — and in some caseful , openly dishonest . [ Laptop ]
figure credit : Rob Marmion / Shutterstock
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